Do you have a question about our products or your order? On this page you will find information about ordering, returns and payment. You will also find frequently asked questions here. Can't find the answer? Please feel free to contact us, our employees are ready to assist you.
At chefstory.nl you can pay with iDEAL, the most trusted, safe and easy way to pay. With iDEAL you pay for your purchases quickly and securely and the payment takes place in the familiar internet banking environment of your own bank. For more information, please visit www.ideal.nl.
Payment via direct bank transfer is also possible; after receiving your payment you will receive a confirmation of receipt by email.
Mollie processes payments for web shops. You can see Mollie as an intermediary; they ensure that your money goes safely from your bank to our webshop. Because they take care of the payment process for the webshop, you will see Mollie or Stg Mollie Payments on your bank statement.
If you pay by bank transfer, your order will only be shipped upon receipt of the amount. Chefstory.nl works with various delivery services: DHL and PostNL.
We aim to deliver your order as soon as possible (within 1 to 5 working days).
Standard delivery costs are €9. Orders with a value of €100 or more are shipped free of charge. Self-collection is possible, we will contact you in advance.
When purchasing on Chefstory.nl, you always have a cooling-off period of 14 working days, with the exceptions mentioned below. You may return the product within this period without giving any reason. The reflection period starts on the day after the product has been delivered to you.
You can only claim the cooling-off period if you can return or return the product unused, undamaged and, if possible, in the original packaging. You may remove the product from the packaging to inspect it.
If you exercise your right of return, you are entitled to a refund of the total amount paid, including shipping costs. The shipping costs for returning the product and the risk of returning it - for example, if it gets lost - are your responsibility.
Chefstory.nl will refund the amount already paid no later than 14 days after termination (dissolution) of the agreement.
I want to return my order or part of it.
You can contact us. We will help you with the return. You can choose yourself: we will send you a replacement product as soon as possible or you will receive a refund of your purchase price. Do not send the product until you have received the instructions regarding returns.
Remote purchasing
The “Distance Buying” Act has been in force since February 1, 2001. This law has given consumers a better legal position. According to the law, distance purchasing occurs when the consumer and seller have not seen each other during the purchase. The following important extensions regarding consumer rights have been included in the Distance Buying Act:
Consumers are entitled to a cooling-off period of 14 working days after delivery of the product. They may return a product within that period, and they only have to pay the postage for returning it. The seller may then not charge shipping or handling costs. The seller may attach conditions to the return. When the seller has financed the product, for example by providing a loan, the financing agreement is automatically terminated if the consumer makes use of the cooling-off period.
The product must be delivered to the consumer no later than 30 days after ordering. If this does not happen, the consumer can immediately cancel the purchase. This does not apply if the parties have agreed on a different delivery period.
If the consumer returns the product within the cooling-off period, the seller is obliged to refund the amount paid within 14 days.
The additional obligations of the selling party are:
The supplier must also provide the following information at the latest upon delivery:
If the supplier has not provided the above-mentioned information (completely) to the consumer, the cooling-off period of 7 working days will only commence once the consumer has received all information, with a maximum of three months.
See also remote shopping on Justitie.nl
We recommend that you first report any complaints to us by emailing info@chefstory.nl. If this does not lead to a solution, it is possible to register your dispute for mediation. From February 15, 2016, it will be possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
